Citywest has closed down the customer service portion of their office in Kitimat as of December 24.
The company says it was a difficult decision but the store didn’t reach the levels of foot traffic and exposure they were looking for.
“The decision to make the closure ultimately came down to the storefront’s location, which just wasn’t giving us the exposure in the residential and business community as we anticipated,” said Sean Carberry, Director of Customer Service at CityWest. “We have also found in our customer surveys that people prefer to contact us by phone, so we expect minimal customer impact when the storefront closes.”
There will be no job losses as a result of the closure. The closure allows CityWest to re-organize its Kitimat workforce, which will result in a better customer experience for installations and troubleshooting.
And the CityWest presence won’t be disappearing from the community of Kitimat. The company said they are planning a variety of events for 2014, when it will set up temporary selling booths in more central locations in Kitimat.
In other Citywest news, the company announced that it will transition out of the cellular business and has partnered with Telus to deliver the service instead.
Citywest said that switching their cell customers to Telus will allow them to focus on their other products.
Citywest’s cellular service has only been available in Prince Rupert.