Citywest closing Kitimat office to customers

Kitimat's Citywest office in the Service Centre will soon no longer be available for customer service.

Citywest has closed down the customer service portion of their office in Kitimat as of December 24.

The company says it was a difficult decision but the store didn’t reach the levels of foot traffic and exposure  they were looking for.

“The decision to make the closure ultimately came down to the storefront’s location, which just wasn’t giving us the exposure in the residential and business community as we anticipated,” said Sean Carberry, Director of Customer Service at CityWest. “We have also found in our customer surveys that people prefer to contact us by phone, so we expect minimal customer impact when the storefront closes.”

There will be no job losses as a result of the closure. The closure allows CityWest to re-organize its Kitimat workforce, which will result in a better customer experience for installations and troubleshooting.

And the CityWest presence won’t be disappearing from the community of Kitimat. The company said they are planning a variety of events for 2014, when it will set up temporary selling booths in more central locations in Kitimat.

In other Citywest news, the company announced that it will transition out of the cellular business and has partnered with Telus to deliver the service instead.

Citywest said that switching their cell customers to Telus will allow them to focus on their other products.

Citywest’s cellular service has only been available in Prince Rupert.

Just Posted

Kitimat resident is Conservative choice for fall election

Claire Rattée is a former Kitimat councillor

Pacific Traverse Energy to start community engagement

The company will reach out to key stakeholders

RCMP again warns public not to drink and drive

New legislation allows police to breathalyze with drivers’ consent

Rio Tinto donates $50K for Shames Mountain chairlift upgrades

The money was used to purchase the chairlift’s bull wheel replacement last summer

Broken axle caused New Hazelton train derailment: TSB

It could happen again without a different way to inspect trains

VIDEO: Iconic ‘snow cone’ takes shape at B.C. park near Clearwater

Snow cone forming at Wells Gray Provincial Park one that would make Disney’s Queen Elsa proud

UPDATE: Reports of rashes prompt closure of all Harrison Hot Springs pools

Public pool available after Fraser Health shut down all five mineral pools until further notice

Legislation to protect B.C. farmland comes into effect

Regulations enhance food security, encourage long-term farming

Have you heard the legend of Shuswaggi, the Shuswap Lake monster?

Witness accounts as old as 1904, and as recent as 2018, place a creature in the lake’s depths

UPDATE: B.C. ticket holder winner of $25.9-million Lotto Max jackpot

Next draw set for Mar. 1 with an estimated jackpot of $10 million

B.C.-based ‘Team Tardi’ brings home gold in junior curling worlds

In a 9-4 victory over Switzerland, a Langley-based curling team earned its 2nd straight world title

People gather for funeral of seven children killed in fast-moving Halifax fire

Traditional portion of the service will be followed by words from community members

B.C. weavers to help Alaska Native project honouring survivors of violence

Dozens of Chilkat and Ravenstail weavers from all over North America will be weaving 5-inch-by-5-inch squares

B.C. skip Sarah Wark and team eliminated at Scotties Tournament of Hearts

Nontheless pretty impressive stuff from the 24th-ranked team in the country

Most Read