Citywest closing Kitimat office to customers

Kitimat's Citywest office in the Service Centre will soon no longer be available for customer service.

Citywest has closed down the customer service portion of their office in Kitimat as of December 24.

The company says it was a difficult decision but the store didn’t reach the levels of foot traffic and exposure  they were looking for.

“The decision to make the closure ultimately came down to the storefront’s location, which just wasn’t giving us the exposure in the residential and business community as we anticipated,” said Sean Carberry, Director of Customer Service at CityWest. “We have also found in our customer surveys that people prefer to contact us by phone, so we expect minimal customer impact when the storefront closes.”

There will be no job losses as a result of the closure. The closure allows CityWest to re-organize its Kitimat workforce, which will result in a better customer experience for installations and troubleshooting.

And the CityWest presence won’t be disappearing from the community of Kitimat. The company said they are planning a variety of events for 2014, when it will set up temporary selling booths in more central locations in Kitimat.

In other Citywest news, the company announced that it will transition out of the cellular business and has partnered with Telus to deliver the service instead.

Citywest said that switching their cell customers to Telus will allow them to focus on their other products.

Citywest’s cellular service has only been available in Prince Rupert.

Just Posted

Shames Mountain creates new fund for youth in memory of late founder

The ‘Billey Season Youth Pass’ will be given out annually

Coastal GasLink gets interim injunction against Unist’ot’en

The LNG pipeline company can start work Monday with enforcement approved by court.

Terrace users on Facebook post warnings about vehicle break-ins

RCMP say it’s important to always lock your doors

Oil tanker ban to be reviewed by committee

Indigenous groups for and against Bill C-48 travel to Ottawa to influence the Senate’s decision

Tyler Dozzi breaks national record, ‘running like a madman’

Terrace runner sets new time in Boston in his last U20 race

VIDEO: Royals reveal the images on their Christmas cards

Prince William and his wife Kate are shown outside in casual clothes, their three young children in tow

ICBC to apply for 6.3% hike to basic insurance rates

Crown Corporation said it will be submitting its next basic rate application to the British Columbia Utilities Commission Friday

Media, robotics, Indigenous studies coming to B.C. Grade 12 classrooms in 2019-20

Provincial tests are also being changed for students in Grade 10 to 12, the Education Ministry said

Stranded B.C. trucker writes final wishes before being rescued 3 days later

‘I was just praying someone would come along’

Canfor Corp. extending temporary curtailment of sawmills in B.C.; cutting hours

Vancouver-based company says the decision is due to declining lumber prices, high log costs and log supply constraints

Canada’s prospective world junior team members await final roster decisions

Thirty-four players were invited to the national junior selection camp

Family searching for B.C. professor last seen at Colombian salsa club

Ramazan Gencay, a professor in economics at Simon Fraser University, was last seen in Medellin

Rash of bomb threats a learning opportunity for response capacity, Goodale

Thursday’s wave of bomb threats swept across communities on both sides of the Canada-U.S. border

Mike Duffy can’t sue Senate over suspension without pay, judge rules

Duffy’s lawsuit sought more than $7.8 million from the upper chamber

Most Read