A Maple Ridge woman is critical of a Langley business for refusing to allow her 11-year-old brother’s certified service dog inside. (Danica Dutt Facebook posting)

VIDEO: Boy’s service dog bounced from B.C. trampoline park

A Maple Ridge woman says her brother’s certified service dog was refused entry. She took to social media.

A Maple Ridge woman is speaking out after taking her little brother to a trampoline park in North Langley and being refused access because of his service dog.

Danica Dutt said she took her 11-year-old brother, who has autism, to the Langley location of the Extreme Air Park on Wednesday evening.

“Before my brother could begin to even jump, one of the staff told us the service dog was denied access because she was not needed,” Dutt posted on Facebook.

“I explained to her the dog has public access and showed her the paperwork, but she said there was nothing she could do. The owner of the company said the dog was not allowed to be there, and only service dogs who have a ‘purpose’ (i.e a seeing eye dog) would be permitted to enter.

“I had to stand and wait for 30 minutes with my 11-year-old autistic brother while the lady working discussed this on the phone with management.”

Dutt said she asked to speak to a manager and was told staff were not allowed to give out the phone number.

“The best part was, I got to tell my 11-year-old brother he wasn’t allowed to jump and his eyes filled with tears. He does not understand,” she wrote.

Dutt said she is angry because the business would not provide a refund, only a credit.

“Our intentions [in sharing this] are to raise awareness on the rights of service dogs who assist those with autism. Not all disabilities are visible, but all are valid,” she wrote in a Google review.

People were quick to respond on social media, some adding comments to the business’ Google reviews. By Thursday morning, her posting had more than 1,000 comments.

The online reviews included a few comments labelled “response from the owner.”

“We do not allow leg braces or wheelchairs or dogs on the trampolines,” those comments said. “All persons are welcome and all care providers go for free. This individual wanted the dog to jump, as well. It is helpful when the public knows the whole story before jumping to conclusions. Thank you.”

Dutt denied they wanted to take the dog onto the trampolines and that the plan was to have her sit with the dog in the waiting area.

The company responded to Black Press Media email with an unsigned statement:

“Kai visited our facility yesterday and did in fact jump and enjoyed all the attractions in our park. His sister was offered a free admittance as is our policy with care providers, to assist Kai if needed.

“The incident arose from a dialogue about the dog going onto the trampoline area. Service dogs are welcome, and we do our best to address and accommodate all our customers needs including those requiring special care. We reached out to Kai and Danica on DM through social media, but haven’t heard back from them.”

Extreme Air Park has facilities in North Langley, Richmond, New Westminster and Calgary.

Just Posted

All Nations Driving Academy gets $360K boost from province

Terrace-based driving school bridges gap in services for remote northwest B.C. communities

Skeena Watershed reopened for recreational pink and coho

Four sections and tributaries remain closed

Skeena-Bulkley Valley candidates react to finding Trudeau broke ethics law

The election campaign is heating up before the writ has even dropped

Body of ATV rider recovered from bottom of Terrace trail

BC Coroners Service investigating death of man in his 70s

All Nations, Haisla teams hoop basketball tournament titles

Eighteen teams across two divisions faced off Aug. 8-10

VIDEO: Langley Ribfest met with protesters

Groups that oppose the event for various reasons plan to be on site each of the three days.

Canadians killed in Afghanistan honoured during emotional dedication ceremony

One-hundred-fifty-eight Canadian soldiers died during the mission

It’s snow joke: Up to 30 cm of snow expected to fall in northeastern B.C.

Alaska Highway, Fort Nelson to be hit with August snowstorm, according to Environment Canada

‘I’m just absolutely disgusted’: Husband furious after B.C. Mountie’s killer gets day parole

Kenneth Fenton was sentenced to prison after he fatally struck Const. Sarah Beckett’s cruiser

Sea-to-Sky Gondola in B.C. likely out of commission until 2020

Sea to Sky Gondola carries between 1,500 and 3,000 people every day during the summer season

Helicopter-riding dog Mr. Bentley now featured on cans of new B.C.-made beer

Partial proceeds from every pack go to Children’s Wish

PHOTOS: Weapons seized at Portland right-wing rally, counterprotests

Not all who gathered Saturday were with right-wing groups or antifa

Discussion on grief and loss between Stephen Colbert, Anderson Cooper goes viral

The exchange includes emotional question from Cooper, and outlook on grief as a child

Toronto activist calling on federal parties to nominate more black candidates

Fewer than 20 black Canadians have been nominated so far, including some Liberal MPs seeking re-election

Most Read