Mobile complaint team coming to B.C.’s northwest

Ombudsperson’s office wants to hear from wronged residents

Kitimat residents with gripes about poor government service will finally have someone who they can complain to, in person.

Provincial Office of the Ombudsperson spokesperson Sara Darling said the office will be visiting Kitimat on October 3 to hear from residents who feel they have been unfairly treated by the provincial government, local government, or other B.C. public bodies.

There’s a catch though – if there aren’t enough appointments made the mobile complaints clinic won’t come to Kitimat.

“We ask that people call our office to make an appointment. We don’t typically publish the location of the mobile clinic as we like to make sure we do an initial intake to make sure our office is able to help,” said Darling.

The Office of the Ombudsperson is an independent office of the B.C. legislature that receives complaints and enquiries about the practices and services of public agencies within its jurisdiction.

Its jurisdiction covers over 1,000 public bodies including provincial government ministries, local governments, health authorities and hospitals, schools and universities, as well as a number of additional government bodies such as ICBC, BC Hydro and the Workers’ Compensation Board.

The Ombudsperson’s role is to determine whether public agencies are acting fairly and reasonably and whether their actions and decisions are consistent with legislation, policies and procedures.

B.C. Ombudsperson Jay Chalke said his office received 8,400 enquiries and complaints last year, a 10-year high.

“We want to make sure that people know we are here to listen and to thoroughly investigate complaints if they fall within our legislated mandate,” said Chalke.

He said common resolutions include reimbursements of funds previously denied, changes to policies to make them fairer and clearer explanations of how and why specific decisions were made.

“This is not only a chance for people to have their individual complaints heard, but also a chance for us to understand broader issues that are important to communities in B.C.,” added Chalke.

To book an in-person appointment with the Office of the Ombudsperson’s mobile complaint clinic call 1-800-567-3247.

complaintslocal governmentombudsman

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

COVID-19 highlights lack of connectivity in First Nations communities

Many don’t have access required to utilize online platforms, says First Nations Technology Council

Salmon closures announced for Skeena and Nass watersheds

DFO notice expands on May 21 chinook ban throughout Skeena watershed

Locals getting good grades when it comes to social distancing: RCMP

The local detachment said the public has been responsible with adhering to COVID-19 practices

Union calling for Save-On-Foods to Extend COVID-19 worker incentive program

Save-On-Foods is ending its two-dollar-an-hour pay increase on May 30

Bish Creek fire removed from Province’s Wildfire Dashboard

Unclear when investigation into fire’s cause will be completed

B.C. legislature coming back June 22 as COVID-19 emergency hits record

Pandemic restrictions now longer than 2017 wildfire emergency

COVID-19: B.C. too dependent on foreign food production workers

New B.C. job site links unemployed with farm, seafood work

B.C. businesses ‘can’t shoulder burden’ of COVID-19 sick pay

Trudeau’s plan should be tied to federal emergency aid

Another Asian giant ‘murder hornet’ found in Lower Mainland

This is the farthest east the invasive species has been found so far

B.C. girl left temporarily paralyzed by tick bite sparks warning from family

Mom says parents need to check their kids when they go camping

Introducing the West Coast Traveller: A voyage of the mind

Top armchair travel content for Alaska, Yukon, BC, Alberta, Washington, Oregon and California!

PHOTOS: Loved ones reunite at an oasis on closed U.S.-Canada border in Surrey

Officials closed the park in mid-March over coronavirus concerns

Northern Women’s Recovery House Society calls for public engagement

Society aims to plans to bring the first women’s recovery house to northern B.C.

Feds delay national action plan for missing and murdered Indigenous women

Meanwhile, the pandemic has exacerbated the violence facing many Indigenous women and girls

Most Read