Misspelling B.C. toddler’s plane ticket leaves travel agent on the hook for $1,100

Mom and toddler couldn’t get on flight from Iran to Vancouver

A tribunal has ordered a Richmond-based travel company to reimburse a family after a spelling mistake left them stranded in Iran.

In a Civil Resolution Tribunal of BC ruling posted this week, Arman Aria alleged that Plan-It With Pam Holidays Ltd. misspelled his young son’s middle name, causing the airline to not accept his ticket.

Aria had bought his wife, identified as Ms. Lotfifar, and their son tickets to fly to Iran and back in late 2017.

Mother and son flew to Iran aboard a Lufthansa plane without any issues. However, on the return flight with British Airways, the two were denied boarding.

Aria had bought the return ticket from Iran to Vancouver for Dec. 1, 2017. At the time, his son was one year old, meaning he could fly for free.

Because they were denied boarding on Dec. 1, mother and son had to fly on Dec. 3, after the son’s second birthday.

The child could no longer fly for free and instead Aria bought him a ticket for $782.

Aria had initially booked the tickets by phone, and when double-checking all of the information before the flight, had told an employee at Plan-It With Pam Holidays that his son’s middle name was misspelled.

The employee told Aria the middle name was “not that important.”

In his civil claim, Aria alleged the travel company was negligent in not fixing the mistake before the flight.

Tribunal member Kate Campbell, citing a letter from British Airways the confirmed the misspelling was the only reason to deny boarding, awarded Aria the cost of the ticket, along with extra fees.

She denied Aria a $350 reimbursement for what he claimed was his son’s birthday in Vancouver that the child had missed, noting a lack of receipts and calling the party costs “not a reasonably foreseeable cost” as a result of the travel company’s negligence.

Campbell awarded Aria $1,112.82 for the replacement ticket, travel expenses and interest, and to pay fees.


@katslepian

katya.slepian@bpdigital.ca

Like us on Facebook and follow us on Twitter.

Just Posted

What you need to know to vote in Canada’s federal election

Voting guide for Terrace, Kitimat up to Telegraph Creek

B.C. seniors advocate touring Northwest B.C.

Seniors advocate Isobel Mackenzie will be visiting Terrace, Kitimat and New Aiyansh Oct.15-17

Former Terracite Mathew Fee finishes cross-Canada trip on BMX bike

Fee biked more than 7,000 kilometres to raise awareness about addiction treatment

Terrace Search and Rescue headquarters gets $100K boost from Prince Rupert Port Authority

Investment to help grow regional response capacity in Northwest B.C.

Metlakatla, Lax Kw’alaams, Nisga’a and Haisla commit to fight climate change internationally

First Nations launch Northwest Coast First Nations Collaborative Climate Initiative

B.C.’s rural paramedic program expands, with home support

Advanced care ambulance staff added for six communities

EDITORIAL: Is researched, reasoned journalism the next endangered species?

#Newspapersmatter now more than ever: “In print that privacy is yours to keep”

BC Ferries sees steady traffic of post-Thanksgiving weekend travellers

Ferries filling up fast, sailing waits at some terminals

‘Save the kids!’ Dorian survivor tells the harrowing story of his Canadian wife’s death

Family held a funeral and placed Alishia Liolli’s remains in a niche at a cemetery in Windsor, Ont.

Okanagan woman, 91, votes at advance polls despite broken hip, shoulder and wrist

Angela Maynard has voted in almost every election during her lifetime

Heiltsuk Nation open first Big House in 120 years in northern B.C.

Opening means the community now has an appropriate space for spiritual and ceremonial events

Singh says NDP would form coalition with the Liberals to stop Tories

Singh was in a Liberal-held riding Sunday afternoon in Surrey where he was pressed about his post-election intentions

‘My heart goes out to the mother’: B.C. dad reacts to stabbing death of Ontario boy

Carson Crimeni, who was also 14, was bullied relentlessly, his dad says

BC Ferries filling up fast with post-Thanksgiving weekend travellers

Monday anticipated to be busiest day of the weekend

Most Read