Health care industry is a prized target, experts say in wake of LifeLabs hack

Hackers accessed personal information of up to 15 million customers, almost all in Ontario and B.C.

LifeLabs signage is seen outside of one of the lab’s Toronto locations, Tuesday, Dec. 17, 2019. THE CANADIAN PRESS/Cole Burston

LifeLabs signage is seen outside of one of the lab’s Toronto locations, Tuesday, Dec. 17, 2019. THE CANADIAN PRESS/Cole Burston

Cyber security experts say that the recent data hack at LifeLabs Medical Laboratory Services, one of Canada’s largest medical services companies, is part of a broader problem faced by the health care industry.

LifeLabs revealed Tuesday that hackers gained access to the personal information of up to 15 million customers, almost all in Ontario and B.C., forcing the company to pay a ransom to retrieve and secure the data.

Raheel Quereshi, co-founder of Toronto-based consulting firm iSecurity, said Wednesday that the health care industry is a prized hacker target in recent years because victims often will pay a ransom to avoid an operational disruption.

iSecurity’s experience has been that the health care industry accounts for about the 48 per cent of the cases it has handled — although it wouldn’t reveal the identity of any of its 300 to 400 clients in Ontario.

“We completed, I think, more than 10 different cyber security responses this year, in health care. Some of them you’ve seen on the news and some of them didn’t make it to the news,” Quereshi said.

“So health care has been a big interest for the external threat agents and the hacker community.”

From the hacker’s point of view, he said, the health sector promises a good return on investment.

“The attackers are targeting health care sector more for financial gain than, really, trying to extract the information and sell it elsewhere. At the end of the day, they just want to get paid once they get in.”

Rob Martin, a vice-president for Waterloo, Ont.-based cyber security firm eSentire, agrees that criminals may move on to other victims after they’re paid — but that’s not necessarily the case.

“If someone is complacent, and doesn’t remediate or resolve the problem that caused things to happen in the first place, that threat will often times recur … and hold people hostage again.”

What’s more, Martin said, the criminals are “very opportunistic” and can find other ways to sell the information contained within the hacked database.

“On what’s referred to often as the dark web there are electronic sites … where you can buy identities and personal information quite inexpensively depending on the value of that data,” Martin said.

LifeLabs said Tuesday that the compromised database included health card numbers, names, email addresses, login, passwords and dates of birth but said it wasn’t sure how many of the files were accessed during the breach.

Privacy commissioners from B.C. and Ontario said they would examine the scope of the breach, the circumstances leading to it, and what measures LifeLabs could have taken to prevent and contain it.

LifeLabs chief executive Charles Brown, who has apologized publicly, assured the public that its consultants have seen no evidence that the data has been trafficked by criminal groups.

It’s offering customers one year of free protection that includes dark web monitoring and identity theft insurance. It will also contact about 85,000 customers in Ontario whose lab results were accessed.

The Canadian Press

Like us on Facebook and follow us on Twitter

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Wet’suwet’en supporters and Coastal GasLink opponents continue to protest outside the B.C. Legislature in Victoria, B.C., on Thursday, February 27, 2020. THE CANADIAN PRESS/Chad Hipolito
‘We’re still in it’: Wet’suwet’en push forward on rights recognition

The 670-km Coastal GasLink pipeline was approved by B.C. and 20 elected First Nations councils on its path

A health-care worker prepares a dose of the Pfizer-BioNTech COVID-19 vaccine at a UHN COVID-19 vaccine clinic January 7, 2021. THE CANADIAN PRESS/Nathan Denette
Employers might be able to require COVID-19 vaccination from employees: B.C. lawyer

‘An employer must make the case’ using expert science, explains lawyer David Mardiros

The COVID-19 outbreak at the two Coastal GasLink workforce lodges has officially been declared over. (Lakes District News file photo)
COVID-19 outbreak at Coastal GasLink worksites declared over

In total, 56 cases were associated with the outbreak in the Burns Lake and Nechako LHAs

Sadie, a long-term care resident at Mountainview Lodge in Kitimat was among those who got the COVID-19 vaccine at the vaccination clinic held Thursday (Jan. 21). Northern Health photo
Mountainview Lodge gets first shipment of COVID-19 vaccines

The first vaccination clinic was held Thursday (Jan. 21)

Brett Alexander Jones is wanted on several warrants province-wide, in connection with multiple charges. Jan. 21, 2021. Kitimat RCMP photo
Kitimat RCMP searching for man wanted on several warrants province-wide

Jones is described as a five-foot 10-inches Caucasian man, with blond hair and blue eyes.

U.S. Senator Bernie Sanders sits in on a COVID-19 briefing with Dr. Bonnie Henry, provincial health officer, and Adrian Dix, B.C. minister of health. (Birinder Narang/Twitter)
PHOTOS: Bernie Sanders visits B.C. landmarks through the magic of photo editing

Residents jump on viral trend of photoshopping U.S. senator into images

A woman injects herself with crack cocaine at a supervised consumption site Friday, Jan. 22, 2021 in Ottawa. THE CANADIAN PRESS/Adrian Wyld
Drug users at greater risk of dying as services scale back in second wave of COVID-19

It pins the blame largely on a lack of supports, a corrupted drug supply

Jennifer Cochrane, a Public Health Nurse with Prairie Mountain Health in Virden, administers the COVID-19 vaccine to Robert Farquhar with Westman Regional Laboratory, during the first day of immunizations at the Brandon COVID-19 vaccination supersite in Brandon, Man., on Monday, January 18, 2021. THE CANADIAN PRESS/Tim Smith - POOL
Top doctor urges Canadians to keep up with COVID measures, even as vaccines roll out

More than 776,606 vaccines have been administered so far

From the left: Midway RCMP Csts. Jonathan Stermscheg and Chris Hansen, Public Servant Leanne Mclaren and Cpl. Phil Peters. Pictured in the front are Mclaren’s dog, Lincoln and Peters’ dog, Angel. Photo courtesy of BC RCMP
B.C. Mounties commended for bringing firewood to elderly woman

Cpl. Phil Peters said he and detachment members acted after the woman’s husband went to hospital

Dr. Jerome Leis and Dr. Lynfa Stroud are pictured at Sunnybrook Hospital in Toronto on Thursday, January 21, 2021.THE CANADIAN PRESS/Frank Gunn
‘It wasn’t called COVID at the time:’ One year since Canada’s first COVID-19 case

The 56-year-old man was admitted to Toronto’s Sunnybrook Health Sciences Centre

An Uber driver’s vehicle is seen after the company launched service, in Vancouver, Friday, Jan. 24, 2020. Several taxi companies have lost a court bid to run Uber and Lyft off the road in British Columbia. THE CANADIAN PRESS/Darryl Dyck
Taxi companies lose court bid to quash Uber, Lyft approvals in British Columbia

Uber said in a statement that the ruling of the justice is clear and speaks for itself

A 75-year-old aircraft has been languishing in a parking lot on the campus of the University of the Fraser Valley, but will soon be moved to the B.C. Aviation Museum. (Paul Henderson/ Chilliwack Progress)
Vintage military aircraft moving from Chilliwack to new home at B.C. Aviation Museum

The challenging move to Vancouver Island will be documented by Discovery Channel film crews

A video posted to social media by Chilliwack resident Rob Iezzi shows a teenager getting kicked in the face after being approached by three suspects on Friday, Jan. 22, 2021. (YouTube/Rob i)
VIDEO: Security cameras capture ‘just one more assault’ near B.C. high school

Third high-school related assault captured by Chilliwack resident’s cameras since beginning of 2021

FILE - In this Feb. 14, 2017, file photo, Oklahoma State Rep. Justin Humphrey prepares to speak at the State Capitol in Oklahoma City. A mythical, ape-like creature that has captured the imagination of adventurers for decades has now become the target of Rep. Justin Humphrey. Humphrey, a Republican House member has introduced a bill that would create a Bigfoot hunting season, He says issuing a state hunting license and tag could help boost tourism. (Steve Gooch/The Oklahoman via AP, File)
Oklahoma lawmaker proposes ‘Bigfoot’ hunting season

A Republican House member has introduced a bill that would create a Bigfoot hunting season

Most Read