Marc Garneau, minister of transportation and infrastructure, speaks during a funding announcement on Wednesday at the Port of Nanaimo’s cruise ship terminal. Garneau announced that the federal government is investing $46.2 million to expand the Nanaimo Port Authority’s Duke Point operations.

As air rights rules set to land, Garneau readies to overhaul airport operations

This is the second phase of passenger-rights rules

Federal regulators are hoping a wave of new air passenger rights arriving this weekend will take the humbug out of holiday travel.

New rules will take effect on Sunday affecting flight delays and cancellations, including requiring airlines to seat parents beside or near their children at no extra cost, and compensate flyers for delays and cancellations within an airline’s control. Delays resulting from weather or mechanical issues are exempted.

The regulators are also promising public awareness help in the face of polling that suggests many people boarding flights don’t know about the new regime.

This is the second phase of passenger-rights rules. The first ones landed in mid-July and required airlines to compensate and respond to tarmac delays, denied boardings and lost or damaged luggage.

Transport Minister Marc Garneau’s mandate letter also shows he is to look at a much broader change to how Canada’s airports operate.

The marching orders from Prime Minister Justin Trudeau include making planes and trains more accessible; making Canada’s airports more efficient and accountable to travellers; and set standards to limit the amount of time travellers spend waiting at airport security.

“The model that has existed with our airport authorities for over 20 years has been a very good model, but it’s 20 years old and the world has changed,” he said.

“It’s a good time to re-look at the governance and the way things operate within our airports.”

The mandate letter was made public Friday morning just as Garneau was talking about the new suite of passenger rights.

ALSO READ: Travellers know little about air-passenger rights, Canadian poll suggests

AirHelp, a Berlin-based passenger rights company, has said the exemptions for weather or mechanical malfunctions doesn’t encourage airlines to avoid “so-called undiscovered issues” and allows them to sidestep compensation by pointing to malfunctions on the tarmac.

Other consumer rights advocates say getting monetary compensation is tough because it requires passengers to present evidence that is in the hands of the airline.

The rules rely on travellers filing complaints with airlines or, as a last resort, the Canadian Transportation Agency.

Agency chair Scott Streiner, said the number of complaints about air travel continues to rise and will likely top 10,000 for 2019.

Streiner said he was satisfied with the airlines’ overall efforts to comply with the first wave of rules and expected the same in the coming weeks. He also noted his agency didn’t hesitate to fine companies found in violation of the rules already in place.

But six months into the new regime, it isn’t clear how well things have worked because data about complaints rests with air carriers and isn’t yet public, said Ian Jack, the Canadian Automobile Association’s managing director of government relations.

A CAA-commissioned poll made public Friday found that just over half of respondents said they hadn’t heard or read anything about the rules aiming to protect flyers caught in travel nightmares.

“We clearly need a lot more public education on this so that people actually understand they’ve got these rights and that they start understanding how to exercise them,” Jack said.

“In order to get your rights, you need to know about them. So clearly the government and the carriers need to do a better job of letting people know about this new regime or it’s simply not going to work.”

The Leger poll of 1,517 respondents was conducted between Nov. 27 and Dec. 4, but can’t be assigned a margin of error because internet-based polls are not considered random samples.

John McKenna, who heads the Air Transport Association of Canada, said the stiff penalties could encourage carriers to exploit loopholes to avoid paying them.

“The greater that compensation level is, the more that’s going to incite the operators to be, well, creative in how they manage it,” McKenna said.

“We certainly don’t encourage that kind of stuff.”

Air Canada and Porter Airlines, as well as 15 other carriers and two industry groups, launched a legal challenge to the new rules over the summer, arguing the regulations exceeded the CTA’s authority. The legal challenge is currently before the Federal Court of Appeal.

Jordan Press, The Canadian Press

Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Salmon closures announced for Skeena and Nass watersheds

DFO notice expands on May 21 chinook ban throughout Skeena watershed

Locals getting good grades when it comes to social distancing: RCMP

The local detachment said the public has been responsible with adhering to COVID-19 practices

Union calling for Save-On-Foods to Extend COVID-19 worker incentive program

Save-On-Foods is ending its two-dollar-an-hour pay increase on May 30

Bish Creek fire removed from Province’s Wildfire Dashboard

Unclear when investigation into fire’s cause will be completed

District looking for public input on cycling plan

Survey is open to the public until May 25

B.C. legislature coming back June 22 as COVID-19 emergency hits record

Pandemic restrictions now longer than 2017 wildfire emergency

DFO allowing at-sea observers again if safe work procedures in place

May 15 fishery notice lays out conditions for allowing at-sea observers onboard amid COVID-19

B.C.’s essential grocery, hardware store employees should get pandemic pay: retail group

Only B.C.’s social, health and corrections workers are eligible for top-ups

Edmonton, Vancouver and Toronto vying to be NHL hubs, but there’s a catch

The NHL unveiled a return-to-play plan that would feature 24 teams

Introducing the West Coast Traveller: A voyage of the mind

Top armchair travel content for Alaska, Yukon, BC, Alberta, Washington, Oregon and California!

B.C. sees 9 new COVID-19 cases, one death as officials watch for new cases amid Phase Two

Number of confirmed active cases is at 244, with 37 people in hospital

Nanaimo senior clocked going 50 km/hr over limit says her SUV shouldn’t be impounded

RCMP say they can’t exercise discretion when it comes to excessive speeding tickets

Illicit-drug deaths up in B.C. and remain highest in Canada: chief coroner

More than 4,700 people have died of overdoses since B.C. declared a public health emergency in early 2016

CMHC sees declines in home prices, sales, starts that will linger to end of 2022

CMHC said average housing prices could fall anywhere from nine to 18 per cent in its forecast

Most Read