WestJet’s Saab 340B aircraft. (Paul Rodgers/The Cranbrook Townsman)

WestJet apologizes after passengers stranded in Cancun for 33 hours

About 150 passengers were stuck in Mexico last weekend because of mechanical issues

WestJet Airlines Ltd. has apologized to passengers who spent an extra day and half in Mexico over the weekend, many without the hotel rooms the airline had said would be available following a cancelled flight from Cancun to Ottawa.

About 150 passengers found themselves stranded on the Yucatan Peninsula Saturday after a pair of mechanical issues caused a four-hour flight delay and eventual cancellation.

READ MORE: Six things the Liberals are offering on air passenger rights

WestJet says the plane was moving constantly during the hold-up on the tarmac, which prevented flight crews from offering more water and snacks.

After the cancellation, the airline told passengers they would be bused to hotels to spend the night without charge. Many of them wound up having to book their own accommodations, however, due to a lack of available rooms.

The Calgary-based airline called it an ”extremely tough situation for guests to endure.”

WestJet says it will offer “appropriate reimbursement” for the hotel stays along with a gesture of goodwill to passengers.

The Canadian Press

Like us on Facebook and follow us on Twitter

Just Posted

Northwest mobile unit to help those at heart of mental health, addiction crisis

Province, Northern Health unveils new unit in Terrace to bridge gaps in services

Aussies buy majority stake in Red Chris mine

Company looks forward to relationship with Tahltan Nation

B.C. First Nations’ intake of essential nutrients to drop by 31 per cent: study

Professors project the nutrient decrease by 2050 if climate change mitigation continues as is

B.C. minister says rural internet is ‘railroad of the 21st century’

Jinny Sims talks details about the $50-million provincial and possible $750-million federal funds

CityWest to reopen its Kitimat office

The company anticipates growth in demand for services with LNG Canada’s project

VIDEO: Restaurant robots are already in Canada

Robo Sushi in Toronto has waist-high robots that guide patrons to empty seats

Cheetahs will not prosper in Creston: Permit rejected for two big cats

Earl Pfeifer owns two cheetahs, one of which escaped in December 2015

GM announces jobs, electric vehicle after Trump criticism

The company says it will spend $300 million at its plant in Orion Township

Trucker who caused Broncos crash likely to be deported: lawyer

The Crown has asked that Sidhu serve 10 years in prison

China chemical plant blast kills 47, injures hundreds more

This is one of China’s worst industrial accidents in recent years

Montreal priest stabbed while celebrating morning mass

The incident happened Friday morning at Montreal’s St. Joseph’s Oratory

Organic Matters tea recalled across B.C. due to Salmonella

Recall for OM tea products is B.C. wide, possibly national.

Real-life tsunami threat in Port Alberni prompts evacuation updates

UBC study says some people didn’t recognize the emergency signal

Care providers call for B.C. seniors’ watchdog to step down

The association also asks the province to conduct an audit and review of the mandate of her office

Most Read